Returns Policy

Return Policy
(A consumer is any natural person who performs a legal transaction, which is primarily not attributable to their business or self-employed professional activity).
Information on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving reasons.
The withdrawal period is 30 days from the date:
● on which you, or a third party designated by you (who is not the carrier), took possession of the goods, insofar as you ordered one or more goods under one order and they were delivered simultaneously;
● on which you, or a third party designated by you (who is not the carrier), took possession of the last goods, insofar as you ordered several goods under one order and they were delivered separately.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. This can be done via e-mail: SUPPORT@YOURSHOP.
 You may use the attached model withdrawal form for this purpose, but this is not obligatory.
For compliance with the withdrawal period it is sufficient that you send the message about exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us), immediately and at the latest within 30 days after receipt of your notice of withdrawal.
For this refund, we will use the same means of payment you used in the original transaction, unless expressly agreed otherwise. Under no circumstances will this refund entail any additional costs for you.
We may refuse the refund until we:
● have received the returned goods, or
● you have demonstrated that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and no later than 30 days from the date you informed us of the withdrawal from the contract. The deadline will be met if you return the goods before the expiry of the 30-day period.
You are responsible for the direct costs of returning the goods.
You are only liable for the depreciation of the goods if this loss of value is due to handling the goods beyond what is necessary to establish their nature, properties and functioning.
Reasons for exclusion and lapse of the right of withdrawal
The right of withdrawal does not apply to contracts:
● for the supply of goods which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer;
● for the supply of goods which are liable to spoil quickly or have a limited best-before date;
● for the supply of alcoholic beverages, the price of which has been agreed in the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and the value of which depends on market fluctuations;
● for the supply of newspapers, magazines or journals, with the exception of subscriptions.
The right of withdrawal expires prematurely for contracts:
● for the delivery of sealed goods that are not suitable for return for health or hygiene reasons, if the seal has been broken after delivery;
● for the delivery of goods that are inseparably mixed with other goods after delivery due to their nature;
● for the delivery of audio and video recordings and computer software in sealed packaging, if the seal has been broken after delivery.
Sample cancellation form
In any case, please contact us at the following e-mail address before returning the goods to us: SUPPORT@ YOUR SHOP.
The return address on our packages is not our address for returns. Upon request, you will receive our return address by e-mail.
If you wish to cancel the contract, please fill in the form below and send it to us by e-mail.
 
Cancellation form
I/we () hereby revoke the contract concluded by me/us () concerning:
● the purchase of the following goods (*) /
● the provision of the following service (*)
  
Ordered on: () ____________ / Received on: () ______________
Name of consumer(s):
 
Address of consumer(s):
 
Signature of consumer(s) (only if this form is submitted on paper):
 
Date: ______________